The impact of employee satisfaction on

The impact of employee satisfaction on

Administrative Costs When you have a staff of satisfied employees, your customers are taken care of in an efficient and friendly manner. Journal of Marketing, 74 4 , According to a February study by GuideStar Research, part of the perception of value by your clients is the satisfaction and dedication of your employees. References 3. Organizational attitude can also have an impact on the overall performance. Marketing Review, 4 3 , Your company will develop a reputation as a positive company to do business with, and that kind of information will travel through the marketplace and help you attract new clients. In regards to research one can see the need to better understand the factors outside of attitude and performance that might also have a direct impact on performance. Foy, A. In addition, such a theoretical model will provide a foundation for future research or practical application. If your customers perceive your product as being valuable, then you can set your pricing accordingly. As a result, the next section of this post will identify variables and how managers can ensure the organization is presenting the correct attitude to stakeholders. The decreased costs of customer service add to the overall profitability of the company.

Customer retention is critical in maintaining a steady flow of revenue. As a result of this presentation one can clearly see the amount of focus, areas of additional research or in some cases a clear area of practical application.

impact of job satisfaction on organizational performance

Di Mascio, R. As the end result one might consider the relationship only at a social level.

Job satisfaction and employee performance thesis pdf

Employees that are satisfied with life in general tend to be more satisfied at work. In addition, such a theoretical model will provide a foundation for future research or practical application. Human Resource Management, 43 4 , If one defines job attitude as related to job satisfaction, then the emphasis within an organization need not be extensive. Conducting Primary Research Online. As the end result one might consider the relationship only at a social level. Many factors such as their satisfaction off work, social satisfaction, and rewards are only a few. Reputation Satisfied employees that are given the resources necessary to do their jobs effectively present an intelligent and proactive image to customers. As a result one effective model might focus on the social interaction and team work including team based performance incentives. The variables of both job and organizational attitude have been defined above. However, the organization also must be concerned with their output within society and the satisfaction of their stakeholders. Academy of Management Perspectives, 24 1 , Satisfied employees are more likely to be loyal to the organization according to Cascio Your company will develop a reputation as a positive company to do business with, and that kind of information will travel through the marketplace and help you attract new clients. The Relationship Between Job Satisfaction and Performance Research has shown that there is little conclusive empirical relationship between job satisfaction and job performance.

Your company is more likely to retain satisfied clients when your staff continually shows the ability to exceed customer expectations. However, the purpose of this research is to help industrial and organizational psychologists with the process of understanding how job and organizational attitudes relate to such performance.

Impact of employee satisfaction on customer satisfaction

However, organizational attitude might be somewhat swayed by such an approach. As the end result one might consider the relationship only at a social level. Google, Inc. Christen, M. Applied Psychology: An International Review,55 2 , Over time the impact of this process and importance of job attitude has been a subject of study and debate. Saari, L. Customer Retention When customers have an issue with your company or product and they get excellent customer service from satisfied employees, then that creates satisfied customers. As a result, the relationship between job attitude and organizational performance is still being researched. Customer retention is critical in maintaining a steady flow of revenue. Edwards et al claims innovation can be a motivation to employees.

References 3. Job attitude directly ties into the attitude of the organization as a whole. Many factors such as their satisfaction off work, social satisfaction, and rewards are only a few.

Job satisfaction articles

However, one will find a couple of important factors related to this importance. In regards to research one can see the need to better understand the factors outside of attitude and performance that might also have a direct impact on performance. Applied Psychology in Human Resource Management 6th ed. The attitude of the organization was one of belonging and caring when in fact they made ice cream. The real question at hand would be what is the perceived attitude an organization might have. As a result one effective model might focus on the social interaction and team work including team based performance incentives. What one can claim is a slight relation at best.
Rated 9/10 based on 104 review
Download
The Effects of Employee Satisfaction on Customer Outcomes